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De-Fivez is a customer focused hospitality company with excellent service delivery all round.
We are recruiting to fill the position below:
Job Title: Receptionist
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- We require to employ a Receptionist that can provide a positive guest experience by providing exceptional customer service and efficient front desk operations.
- He/She will be thefirst point of contact for guests and visitors, responsible for greeting, checking-in, and checking-out guests, as well as addressing their inquiries and needs.
- They will also contributes to maintaining a smooth flow of communication within the hotel and between various departments.
Job Description
- Greet and welcome guests upon their arrival at the hotel in a friendly and professional manner.
- Perform guest check-in and check-out procedures accurately and efficiently, following established protocols.
- Provide information about hotel facilities, services, and local attractions to guests.
- Handle guest requests and concerns promptly and appropriately, striving to exceed guest expectations.
- Answer phone calls, respond to emails, and handle reservations, cancellations, and modifications using the hotel’s reservation system.
- Maintain accurate records of room availability and guest accounts.
- Process payments and manage cash transactions, ensuring accuracy and security.
- Communication and Coordination
- Prepare a daily sales report
- Communicate effectively with other hotel departments, such as housekeeping, maintenance, and concierge, to ensure smooth guest experiences.
- Relay messages, packages, and information to guests and appropriate staff members.
- Maintain a log of guest requests, incidents, and important information to ensure proper follow-up.
- Keep the front desk area organized, neat, and presentable at all times.
- Assist in administrative duties, such as filing, data entry, and maintaining guest records.
- Prepare and distribute necessary reports to relevant departments.
Qualifications
- Candidates should possess an HND or Bachelor’s Degree with 2-3 years experience.
Application Closing Date
29th February, 2024.
How to Apply
Interested and qualified candidates should send their most recent CV (attached) to: hr.intern@reposebayhr.com using “Receptionist” as the subject of the email.
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