Receptionist Job Vacancy at HR-EX Consulting
HR-EX Consulting partners with small businesses looking for affordable HR professional advisory and services. In practice, we operate as an outsourced HR departmentand provide professional HR servicesto small businessesat a fraction of the cost of hiring a full-time staff.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Job Location: Surulere, Lagos
Employment Type: Full-time
Duties and Responsibilities
General Administrative Work:
- Open and maintain patient records
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Place or cancel appointments
- Keep patient records and file documents
- Utilize computer technology to manage patient records
- Manage patient information and other pertinent information such as addresses and phone numbers
- Advise patients on company information
- Compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, mail or social media
- Receive letters, packages etc. and distribute them.
Communication:
- Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
- Greet customers warmly and ascertain problem or reason for calling
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Work with Hospital Admin Manager to ensure proper customer service is being delivered
- Communicate and work with colleagues as necessary.
Calendar and Agenda:
- Manage and schedule meetings for the Hospital MD
- Manage requests for meetings by key stakeholders or other outside parties
Preparation, facilitation and co-ordination of meetings:
- Co-ordinate relevant meetings, appointments and functions.
Qualifications and Experience Required
- Diploma or equivalent; University degree preferred
- 2 – 4 years work experience.
- Proven customer services experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills and a professional attitude
- Great organizational skills
- Ability to multi-task, prioritize and manage time effectively
- Performs other duties as assigned
- Available to work shifts, which may include work during evenings, weekends, and public holidays
- Experience working in a Hospital will be an added advantage
- A candidate who has worked in the hospital will be preferred.
Working Conditions/Physical Requirements
- The role is based in Lagos
- Responsibilities and job descriptions may be refined with changing business needs.
Application Closing Date
Not Specified.
HOW TO APPLY: Interested and qualified candidates should send their CV to: recruitment@hrexng.com using the Job Title as the subject of the mail.
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